Reference — Orders
Create and Track Outbound Orders
This guide explains every customer-facing outbound order status in Basic GO — what each one means, whether action is required, and when to contact Support.
This guide is coming soon. Our team is currently developing this content. Contact Support if you have immediate questions.
This guide will cover:
- Open — order received, awaiting processing
- On Hold — order paused, customer action may be required
- Processing — order accepted by warehouse
- Picking/Packing — warehouse actively fulfilling
- Complete — order shipped, tracking available
- Flagged — issue identified, customer action required
- When orders can be modified or cancelled
- How inventory is affected at each stage
- When tracking information becomes available
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