BASIC 3PL — Help Center
Help Center

Get your fulfillment
up and running.

Everything you need from account setup to first shipment: inbound prep, platform setup, billing, and ongoing operations covered step-by-step.

Start onboarding
Your onboarding checklist
1
Review Barcoding Requirements
Review before your first inbound.
Required before inbound
2
Register Your Products
Complete the WMS registration template
Required before inbound
3
Create an Inbound Shipment
Send inventory to your assigned warehouse.
Inbound
4
Set Up Your Account
Payment, carriers, packages, location
Platform
5
Load Funds to Soapbox Wallet
Activate wallet, add funds, enable auto-reload.
Required before inbound
6
Update Product Inventory
Sync via storefront or adjust manually
Platform
7
Manage Orders
Import and fulfill in batches
Platform
Your onboarding checklist
1
Review Barcoding Requirements
Review before your first inbound.
Required before inbound
2
Register Your Products
Complete the WMS registration template
Required before inbound
3
Create an Inbound Shipment
Send inventory to your assigned warehouse.
Inbound
4
Set Up Your Account
Payment, carriers, packages, location
Platform
5
Load Funds to Soapbox Wallet
Activate wallet, add funds, enable auto-reload.
Required before inbound
6
Update Product Inventory
Sync via storefront or adjust manually
Platform
7
Manage Orders
Import and fulfill in batches
Platform
Start here — Basic GO onboarding
Follow these in order. Steps 1 through 5 must be completed before your goods arrive at the warehouse.
Inbound
Required before inbound
Step 01 — Warehouse
Review Barcoding Requirements
Review product and carton sticker rules, packaging types, placement guidelines, and the inspection-free process.
5 min read Read article
Registration
Required before inbound
Step 02 — Warehouse
Register Your Products
Complete the Product Registration Template to set up SKUs in the WMS. 48-hour turnaround.
4 min read Read article
Inbound
Coming soon
Step 03 — Warehouse
Create an Inbound Shipment
Book the warehouse, provide packing details, add tracking, and download barcodes for your inbound shipment.
5 min read Read article
Account
Step 04 — Platform
Set Up Your Account
Five mandatory steps including payment, carriers, products, shipping packages, and fulfillment location.
6 min read Read article
Billing
Required before inbound
Step 05 — Required before inbound
Load Funds to Soapbox Wallet
Pay for shipping labels and fulfillment fees without interruption. Add funds manually or enable auto-reload. Max $100k balance.
4 min read Read article
Inventory
Step 06 — Platform
Update Product Inventory
Import products from your storefront automatically or adjust stock counts manually inside the platform.
2 min read Read article
Fulfillment
Step 07 — Platform
Manage Orders
Import orders from Shopify or Amazon, create custom shipments, and fulfill in batches with pick lists and labels.
3 min read Read article
Reference & policies
Helpful resource guides for ongoing fulfillment with Basic Go.
Claims & Documentation Guide
How to file a claim with Basic Go including missing carrier scans, lost parcels, damaged items, and wrong items shipped. 45-day claim window.
Available
Carrier Routing Guide
Learn more about Basic Go autonomous carrier selection and routing logic for outbound shipments.
Coming soon
Returns & Restock Guide
How returned inventory is received, inspected, and restocked including condition criteria and restock fees.
Coming soon
Understanding Inventory Statuses
What each inventory status means and whether it is available for fulfillment. When inbound, cancelled, and returned inventory becomes available.
Coming soon
Create and Track Outbound Orders
All outbound order statuses explained — what each means, whether action is required, and when to contact Support.
Coming soon
Basic Shipping Services and Carrier Routing
Learn more about Basic Go autonomous carrier selection and routing logic for outbound shipments.
Coming soon
Billing & Payments
How to fund your Soapbox Wallet, what charges to expect, shipping-charge adjustments, and the billing-dispute process.
Coming soon
Need help?

Still have questions?
We're here.

Your Customer Success team is reachable via live chat inside the platform. For non-urgent questions, email us anytime.

Support: support@basic3pl.com
Sales: sales@basic3pl.com
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