Step 04 — Standard Operating Procedure

Soapbox Wallet

Soapbox Wallet helps you pay for shipping labels, fulfillment fees, and other usage-based charges without interruption. This guide covers setup, adding funds, and troubleshooting.

Standard Operating Procedure · Billing

Adding and managing funds in Soapbox Wallet

Max balance $100,000. Auto-reload recommended to prevent fulfillment interruptions.

On this page we'll review:

Purpose
Mandatory prerequisite — payment method on file
Core wallet rules
Methods for adding funds
Troubleshooting

Purpose

Soapbox Wallet is a pre-funded balance inside the platform that automatically covers shipping label purchases and fulfillment batch processing. Keeping it funded ensures your operations never stop due to a declined payment at checkout.

Mandatory Prerequisite: Payment Method on File

Before you can add funds or enable auto-reload, you must have a valid payment method saved in Soapbox.

The "Add Funds" button will be disabled if no payment method is saved. Complete this step first before attempting to fund your wallet.

Accepted methods

Credit Card or ACH

Credit Card: enter card information when prompted
ACH (Bank Account): complete verification through Plaid

Setup steps

Adding a payment method

Navigate to Billing > Billing Options
Click the + button and select "Add Credit Card" or "Add ACH"
Ensure the intended card or bank account is set as the Default payment method

$100K

Max balance

$500

Reload threshold

$2,000

Reload amount

Core Wallet Rules

Three rules govern how the wallet works at all times:

$100,000

Maximum balance

Wallet balance cannot exceed this amount. Deposits above this limit will be rejected.

Usage

Automatic deduction

Funds are automatically used when you purchase shipping labels or process fulfillment batches. No manual action required.

Warning

Insufficient funds

If your balance is too low to cover a transaction, it will not be completed. Keep enough funds in your wallet to avoid fulfillment interruptions.

Methods for Adding Funds

Method A

Manual deposit (one-time)

Navigate to Settings > Billing. Select the Soapbox Wallet.

Select your desired payment source from the dropdown menu.

Select the amount to add to your wallet for this transaction.

Confirm the transaction. The balance updates immediately upon successful processing.

Recommended

Method B — Auto-Reload

Reload threshold

$500

Reload amount

$2,000

Auto reload

Go to Settings > Billing > Soapbox Wallet

Select your desired payment source

Select the dollar amount for this transaction

Toggle "on" Auto Reload — the toggle will light up when enabled

Set the Reload Threshold: the balance that triggers a reload (e.g., $500)

Set the Reload Amount: the amount to be charged when the threshold is hit (e.g., $2,000)

Select the Reload Payment Method

Toggle "on" as default method if the wallet will be the default payment method for all labels

Select Confirm to save

Troubleshooting

Common issues and how to resolve them:

Issue

Deposit rejected

Ensure the deposit amount does not exceed the $100,000 maximum wallet balance limit.

Issue

Auto-reload failed

Check if the linked payment method has expired or been declined. Update your payment method in Billing Options.

Issue

Add Funds button disabled

Return to Section 2 and ensure a payment method is saved and set as the Default in Billing Options.

Previous — Step 03

Setting Up Your Account

Next — Step 05

Updating Product Inventory

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