Basic Shipping Services and Carrier Routing

Basic Shipping is the default shipping option for orders fulfilled through Basic 3PL.

Basic 3PL selects an eligible carrier service based on the requested delivery speed, destination, package information, product restrictions, and available carrier services.

All cutoff times are based on the fulfilling warehouse’s local time.

The cutoff applies to the time an order is successfully synced to Basic 3PL—not the time your customer places the order on your storefront.

We recommend sending orders from your storefront to Basic 3PL at least 15 minutes before the applicable cutoff to allow time for synchronization. If your orders are routed through an ERP, please confirm its order sync frequency with your ERP provider and plan accordingly.

Overnight service is available only for supported delivery ZIP codes. If an order cannot be submitted with Overnight service, our support team will contact you to confirm whether you would like to switch to Express.

You can also contact Live Chat at any time to enable automatic fallback to Express as your default setting when Overnight is unavailable.

International shipments default to DDU. If you require DDP, please contact Basic 3PL Support or Live Chat to arrange the appropriate configuration.

International service is subject to destination country and region restrictions. If an international order fails to sync to Basic 3PL, please contact Basic 3PL Support promptly for assistance.

For orders imported from a connected Shopify store, Basic GO identifies the shipping service selected by the customer at checkout and maps it to an available Basic 3PL service level, such as:

If the imported shipping service cannot be identified, the order may use default Standard Shipping or require additional review.

Basic Shipping does not guarantee a specific carrier unless a carrier-specific arrangement has been configured for the account.

The carrier and service may be selected based on:

Orders using the same service level may therefore be routed through different carriers.

Standard, Express, and Overnight represent delivery service levels—not commitments to a particular carrier.

Contact Basic 3PL before submitting orders if you require:

Availability depends on the warehouse, destination, product type, system configuration, and prior account setup.

Products containing batteries, liquids, chemicals, aerosols, or other regulated materials may not be eligible for every carrier, service level, or destination.

Examples include:

Contact Basic 3PL if:

Please include the Basic GO order number, external order number, tracking number, and a description of the issue.

Yes, provided the selected shipping service supports P.O. Box delivery. USPS generally supports delivery to standard USPS P.O. Boxes. Other carriers and services may have restrictions.

Before submitting an order, confirm that the selected shipping service supports the destination. If you are unsure, contact Basic 3PL support.

Use “PO BOX” followed by the box number, together with the recipient’s name and correct city, state, and ZIP Code.

Example:

Avoid entering only “Box 1234,” as this does not clearly identify the destination as a P.O. Box.

Ensure that all address information, including Address Line 2, is passed correctly from your storefront or order management system.

The system uses configured keywords to screen for P.O. Boxes and other mailbox or locker addresses that may be subject to shipping restrictions.

Current screening keywords include:

These are system matching terms, not recommended address formats.

Automatic screening may not recognize every variation. Addresses containing only “Box [number]” or a street address with a mailbox number may not be identified.